Frequently Asked Questions
Q. Do you have Mail-Order Catalogs Available?
A. No...Please Find Our Products Listed on This Website.
Q. What are your Minimum Order Requirements?
A. None...Buy 1 lb or More at Our Wholesale Prices & Save Even More on Cheap Shipping Costs for Larger Orders.
Q. What is Your Shipping Charge?
A. Our Shipping Costs are Just $6.95, for Any Size Order, to Any US Address. If You Need Delivery to a Non-US Address, See International Ordering Info Below.
Q. Natural, Organic, Certified, What's the Difference?
A. There are Many Classifications for Foods. Our Products are All Natural Which Means there are NO Chemicals or Unhealthy Sprays Used During the Growing & Production Process. In Addition, When You See an Herb or Spice Labeled as "Cert Org" this Gives You the Extra Assurance that it has Meet the National Standard Requirements of a Certified Organic Product.
Q. I would Rather Order by Mail Instead of Online. Would that be OK?
A. Sure...Check or Money Orders are Always Welcome. Just Be Sure to Include a Little Extra Time for Your Check to Arrive, Clear, & Order to Ship. To Make Ordering by Mail Easy, We Include this Option on Our Check Out Page. Just Add Items to Your Shopping Cart, Choose the Mail Order Button at the Bottom & Print a Copy to Send. Complete Mailing Instructions are Including to Make the Whole Process...Simple!
Q. How Long Will it Take to Get My Order?
A. We Have the Fastest Order Processing in the Business & Work Hard to Ship as Soon as Possible...Average Shipping Time from Ordering to Delivery is Usually 7 - 10 Business Days.
A. Your Information is Safe Wih Us. We Promise Not to Rent, Sell, or Give Away Anything Personal You Share With Us to Complete Your Order...Not Now...Not Ever!!!
Q. Why do You Use Paypal to Process Orders?
PayPay, an Online Payment Service has Proven Itself to be Optimal for Both the Buyer & Seller. We Use it for 3 Reasons:
1) Easy Simple Payment Processing of Your Order
2) Security - We Never See Your Credit Card Number or Banking Info...Ever!
3) Outstanding Buyer Protection Policy PayPal Consumer Potection Policy
Q. Do I Need to Have a PayPal Account to Order from You?
A. Absolutely Not
Q. Is My Credit Card Information Safe?
A. PayPal Uses the Latest SSL Encryption Technology and Other Methods to Protect Your Credit Card Information From Fraudulent Activity.
Q. I Don't Have or Want to Use a Credit Card. How do I Order?
A. No problem. Beside Processing Credit Card Transactions, PayPal Also Offers Echeck & Egold Processing.
Q. Do You Accept Alaska, Hawaii, or International Orders?
A. Yes. If You Order Needs to be Shipped Outside of the United States, Feel Free to Complete the Order via PayPal & We Will Contact You by Email Regarding any Additional Costs...or if You Prefer, Contact Us 1st & We Will be Happy to Figure it Out Ahead of Time.
Regarding Overseas Shipments, Even Though We do Document All Overseas Shipments, it is Important to Realize We Can Not Assume Liability for Lost or Stolen Packages, Custom Rejections or Customs Delays. Please Check With Customs Regarding Rules & Regulations if in Doubt. Also Please Note that it is Always a Good Idea to Order Well In Advance to Assure Enough Delivery Time for Your Event Deadline in Case of Any Unexpected Custom Delays.
Q. What About Returns?
A. We Accept Returns on Merchandise Purchased From Us Within a 14 Day Period From the Date You Receive the Order. Products Must be Unopened & in Unused Condition. Please Contact Us for Instructions via Email 1st & Include Your Order Information & the Reason Why You Would Like to Return the Item.
Q. Can I Use my Tax Exempt # When Ordering?
A. Customers May Use Their NC Tax Exempt Number When Ordering From Us. You Must Email, Fax, or Send a Signed Tax Exemption Form by Mail, Previous to Your 1st Order. All Exemption Will be Kept on File For Future Orders.
Q. Are You Open to the Public?
A. Not Currently.